FAQ

There is no payment to enter the service or to link to our platform. Our confidence in your satisfaction with our services is so high that we bear all the financial risk of installing the solution in your practice.

Of course. VitalsOne brings an unprecedented level of security and reliability to remote consultation. However, you can always have a conventional video consultation using our services, even if you do not have VitalsOne.

Our ecosystem is subject to strict clinical governance and accepts applications for membership from Doctors registered with the Portuguese Medical Association, qualified to freely practice their profession and enjoy their statutory rights. We strongly encourage your request to join this group that is revolutionizing the way Medicine is practiced remotely. After validation by our Board and Clinical Management, it will be quickly integrated into our platform.
You can fill out the membership form here.

Our physicians represent the elite in their sub-specialties and developed their training in top institutions. In the site you will find full information about the curriculum and abilities of each of them.

The VitalsOne device brings a never-before-seen level of accuracy and security to remote medical consultations. However, in our Online Medicine division, you can have a conventional video consultation, even without the VitalsOne device.

We are actively working to close agreements with the main insurance companies and will have news soon. At this time, you can make our appointments using the current price list and submit a reimbursement request to ADSE or your insurer or sub-system, if your care package allows it.

There is no cost you have to bear to register and be accepted into our group or to be part of it.

You can satisfy a need for occasional differentiation in your practice by using our services. We will provide every needed link to our platform, even if you wish to use the services of only one physician.

If you have a VitalsOne device and request a Doctor consultation in our Online Medicine division, then yes, the Doctor immediately has access to your vital parameters on the consultation platform and the user will also be able to view this data. In other words, there is an automated synchronization/exchange of information between the device and the query platform.

All your clinical information and electronic clinical records are stored on encrypted servers and comply with the strictest data protection policy.

There is a percentage margin that is taken to cover the costs of our ecosystem, exactly like when a hospital or clinic charges a percentage for the consultations it provides to its patients. However, given our low operating costs compared to physical infrastructures, this percentage is lower, meaning the Doctor's profit is higher.

Our service is primarily directed to the most complex and differentiated Imaging technique, Magnetic Resonance. However we can also provide interpretation of the remaining imaging techniques.

Your vital parameters are stored encrypted and secure on cloud servers and all data protection policies are respected.

Any Doctor can join our platform after verifying their professional certification. You can ask your Doctor to register on our platform, thus having access to our entire technological infrastructure, which will allow you to follow your patients, in a safe and reliable way (check the Faq – professionals page). FAQs – Professionals

VitalsOne brings an unprecedented level of security and reliability to remote consultation. However, you can always carry out a conventional video consultation using our platform, even if the patient does not have VitalsOne, naturally benefiting from all the sophisticated video consultation interfaces, Apps and Desktop, as well as the entire electronic clinical record system, available anytime, anywhere.

Our services operate in an own platform including all functions needed for safe, quick and efficient operation.

The device is highly reliable, long-lasting and safe. However, in case of any unforeseen circumstances, the device has a one-year warranty against manufacturing defects. You must contact our customer support to find a solution.

Subscribing to a care package allows you to have a set of monitoring services close to your health status and receive the device at a reduced price. In this situation, you have an obligation to remain in the services (contractual) for at least 24 months (loyalty) with payment of a monthly fee.

Yes you can, you will be informed of the specific conditions.

Our platform is absolutely compatible with any already existing solution and installation thereof is cost free. With us you can, thus, have an additional option for the most complex or differentiated exams (for example, Magnetic Resonance).

You can find the complete user manual here.

When subscribing to the care package you will make a first payment that will give you access to the device at a reduced price. After payment, you will receive a 24-month loyalty contract by email. After signing and returning this contract, you will receive the device at your address within one to two business days.

By no means. You can keep the brand and report template of your company or practice in the final report. All will work as if you had our top sub-specialists working in your practice and for your clients.

VitalsOne works perfectly independently of our Medical consultations. If you want to have in a single, practical and simple device, the size of a cell phone, the possibility of measuring a huge set of vital parameters, then VitalsOne is for you. From measuring your blood pressure, checking your child's temperature, or something more sophisticated like doing an ECG at home or even checking blood oxygen (so useful even in times of COVID) among many other functions.

As with any loyalty package (for example, in telecommunications), if you cancel before the 24 months have elapsed, you will be obliged to pay the amounts due until you complete the 24 months of loyalty.

By no means. There is no permanence commitment. We are sure that you will appreciate the quality of our services and bet on a long-term relationship with the client. However you can interrupt our services at any moment and without prior warning.

Not at all. You can simply purchase the VitalsOne device, without any care package and without any loyalty.

Our company has a particular vocation to cover routine exams. However emergency coverage can also be guaranteed, the report being available in 30 to 90 minutes.

Various devices can transmit your vital parameters to our system, allowing the Doctor to provide a remote consultation with increased quality, even if you do not have VitalsOne. All Apple Health parameters synchronize automatically with our platform and various devices such as Glucometers with BLE compatibility, Blood Pressure meters from the Omron brand or even sports equipment from the Polar brand, synchronize automatically with our APP, providing precious information to your medical team.

You can hire our telemedicine services for all day activity, thus providing your patients with a highly differentiated qualitative response as well as for the night emergency. Our solution is absolutely compatible with all systems, and you can have more than one service provider installed.

We allways provide night coverage for urgent exams.

We have a strict method to control quality and assess procedures, including random systematic selection of exams and analysis by our Clinical Director, with equally constant intervention of the remaining directors in the procedure chain.

The report is available in 30 to 90 minutes after receiving the images.

You only need a high-speed Internet connection. Technology compatible with DICOM is useful. Nevertheless, if you have any equipment operating in non-DICOM mode, we can also provide the necessary assistance. We take responsibility for all processes of connecting to our platform, at no cost.

We have permanent and immediately available technical support.

Our secretariat will clarify your questions or it may put you in immediate contact with the radiologist physician responsible for a given case.

We have a highly efficient structure, with competitiveness gains in the whole value chain. That efficiency is placed at your service so as to provide high quality and the service of the best radiologist physicians, at controlled costs.

All information in the system is encrypted and unbreakable, guaranteeing safety and confidentiality in every step.

At any moment. Our radiologist physicians are always within reach.

It is usually possible to have the whole structure operating in less than five business days. The exact time will depend on local technical circumstances.

You can dial +351 917 458 678 or fill in our contact form.

After signing the contract we will install remotely all the software needed. We will then begin interacting with the technical team. The client will be trained on how to request exams and obtain the report. All processes will be tested before effective use.