What are the costs of the service? Is there an initial payment?
There is no payment to enter the service or to link to our platform. Our confidence in your satisfaction with our services is so high that we bear all the financial risk of installing the solution in your practice.
Who are the radiology physicians that read the studies?
Our physicians represent the elite in their sub-specialties and developed their training in top institutions. In the site you will find full information about the curriculum and abilities of each of them.
Can I use the services of only one given physician or one given sub-specialty?
You can satisfy a need for occasional differentiation in your practice by using our services. We will provide every needed link to our platform, even if you wish to use the services of only one physician.
Do you also provide interpretation of Computed Tomography or Conventional Radiology?
Our service is primarily directed to the most complex and differentiated Imaging technique, Magnetic Resonance. However we can also provide interpretation of the remaining imaging techniques.
Do you have your own teleradiology platform?
Our services operate in an own platform including all functions needed for safe, quick and efficient operation.
We already have a provider of teleradiology services. May we add your services?
Our platform is absolutely compatible with any already existing solution and installation thereof is cost free. With us you can, thus, have an additional option for the most complex or differentiated exams (for example, Magnetic Resonance).
In the final report must I have the logo or brand or your company?
By no means. You can keep the brand and report template of your company or practice in the final report. All will work as if you had our top sub-specialists working in your practice and for your clients.
Is there a loyalty or mandatory permanence period in your services?
By no means. There is no permanence commitment. We are sure that you will appreciate the quality of our services and bet on a long-term relationship with the client. However you can interrupt our services at any moment and without prior warning.
Do you have emergency coverage?
Our company has a particular vocation to cover routine exams. However emergency coverage can also be guaranteed, the report being available in 30 to 90 minutes.
We would like to hire your telemedicine services but we have night emergency. How do we proceed?
You can hire our telemedicine services for all day activity, thus providing your patients with a highly differentiated qualitative response as well as for the night emergency. Our solution is absolutely compatible with all systems, and you can have more than one service provider installed.
I am in a country where night runs from 8 a.m. to 9 p.m. of the GMT + 0:00 time zone. Do you provide night emergency coverage?
We allways provide night coverage for urgent exams.
Is there a quality control?
We have a strict method to control quality and assess procedures, including random systematic selection of exams and analysis by our Clinical Director, with equally constant intervention of the remaining directors in the procedure chain.
What is the report time for urgent cases?
The report is available in 30 to 90 minutes after receiving the images.
What technology do we need to have?
You only need a high-speed Internet connection. Technology compatible with DICOM is useful. Nevertheless, if you have any equipment operating in non-DICOM mode, we can also provide the necessary assistance. We take responsibility for all processes of connecting to our platform, at no cost.
Do you have technical support?
We have permanent and immediately available technical support.
Is it possible to contact the radiologist physician?
Our secretariat will clarify your questions or it may put you in immediate contact with the radiologist physician responsible for a given case.
How is it possible for you to have competitive prices?
We have a highly efficient structure, with competitiveness gains in the whole value chain. That efficiency is placed at your service so as to provide high quality and the service of the best radiologist physicians, at controlled costs.
Is your system safe?
All information in the system is encrypted and unbreakable, guaranteeing safety and confidentiality in every step.
May our physicians speak to the radiologist physicians?
At any moment. Our radiologist physicians are always within reach.
How long does it take to implement your solution?
It is usually possible to have the whole structure operating in less than five business days. The exact time will depend on local technical circumstances.
How can we obtain more information?
You can dial +351 217 788 130 or fill in our contact form.
We are ready to use your services. What are the next steps?
After signing the contract we will perform a technical visit and install all hardware and software needed, at no cost. Our radiologist physicians will then begin interacting with the technical team, so as to optimise protocols if necessary. The client will be trained on how to request exams and obtain the report. All processes will be tested before effective use.