FAQs
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To make a medical appointment do I always need the VitalsOne device?
The VitalsOne device brings a never-before-seen level of accuracy and security to remote medical consultations. However, in our Online Medicine division, you can have a conventional video consultation, even without the VitalsOne device.
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Do my vital clinical parameters captured on the device automatically go to my medical record in the Online Medicine division?
If you have a VitalsOne device and request a Doctor consultation in our Online Medicine division, then yes, the Doctor immediately has access to your vital parameters on the consultation platform and the user will also be able to view this data. In other words, there is an automated synchronization/exchange of information between the device and the query platform.
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Is my data safe?
Your vital parameters are stored encrypted and secure on cloud servers and all data protection policies are respected.
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In case of device failure, what should I do?
The device is highly reliable, long-lasting and safe. However, in case of any unforeseen circumstances, the device has a one-year warranty against manufacturing defects. You must contact our customer support to find a solution.
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Where can I find the device's instruction manual?
You can find the complete user manual here.
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Can I use the VitalsOne device even without making any medical appointments or without being a Medicina Online customer?
VitalsOne works perfectly independently of our Medical consultations. If you want to have in a single, practical and simple device, the size of a cell phone, the possibility of measuring a huge set of vital parameters, then VitalsOne is for you. From measuring your blood pressure, checking your child's temperature, or something more sophisticated like doing an ECG at home or even checking blood oxygen (so useful even in times of COVID) among many other functions.
